Comments on: Does IT Speak Klingon or Is It Just Me? http://wanderingeyre.com/2006/05/25/does-it-speak-klingon-or-is-it-just-me/ A bibliophile's musings on books, libraries, the world, life, and anything else that comes to mind Thu, 08 Jan 2009 17:15:06 +0000 http://wordpress.org/?v=2.5.1 By: Life as I Know It http://wanderingeyre.com/2006/05/25/does-it-speak-klingon-or-is-it-just-me/#comment-1968 Life as I Know It Wed, 31 May 2006 21:49:30 +0000 http://wanderingeyre.com/2006/05/25/does-it-speak-klingon-or-is-it-just-me/#comment-1968 <strong>IT Klingon-Speak...</strong> One of my favorite recent posts about the divide between IT staff and non-techies is this post from A Wandering Eyre (I forgot to mention it in yesterday’s post about techies vs non-techies). Jane’s comment that “one group starts spe... IT Klingon-Speak…

One of my favorite recent posts about the divide between IT staff and non-techies is this post from A Wandering Eyre (I forgot to mention it in yesterday’s post about techies vs non-techies). Jane’s comment that “one group starts spe…

]]> By: Jane http://wanderingeyre.com/2006/05/25/does-it-speak-klingon-or-is-it-just-me/#comment-1621 Jane Fri, 26 May 2006 20:44:43 +0000 http://wanderingeyre.com/2006/05/25/does-it-speak-klingon-or-is-it-just-me/#comment-1621 Of course, now it is magically working. Grr Arg! Of course, now it is magically working. Grr Arg!

]]> By: Mr. Rochester http://wanderingeyre.com/2006/05/25/does-it-speak-klingon-or-is-it-just-me/#comment-1609 Mr. Rochester Fri, 26 May 2006 16:29:59 +0000 http://wanderingeyre.com/2006/05/25/does-it-speak-klingon-or-is-it-just-me/#comment-1609 No one gets more frustrated with IT than me. I will never get over the fact that they have taken away all administrative privelages from me. I take satisfaction in flooding them with support calls hoping that they learn by taking away my responsibility that they have added it onto themselves and increased their own work load. That being said, I understand where they come from. I work at NASA. These people are literally rocket scientists. Yet you would be amazed at the trouble some of these old folks have just trying to enter a number into an Excel worksheet. It is best for them to assume ignorance first. But I would wish that you could earn trust and privelages over time with proven knowledge. No one gets more frustrated with IT than me. I will never get over the fact that they have taken away all administrative privelages from me. I take satisfaction in flooding them with support calls hoping that they learn by taking away my responsibility that they have added it onto themselves and increased their own work load.

That being said, I understand where they come from. I work at NASA. These people are literally rocket scientists. Yet you would be amazed at the trouble some of these old folks have just trying to enter a number into an Excel worksheet. It is best for them to assume ignorance first. But I would wish that you could earn trust and privelages over time with proven knowledge.

]]> By: K.G. Schneider http://wanderingeyre.com/2006/05/25/does-it-speak-klingon-or-is-it-just-me/#comment-1580 K.G. Schneider Thu, 25 May 2006 22:54:12 +0000 http://wanderingeyre.com/2006/05/25/does-it-speak-klingon-or-is-it-just-me/#comment-1580 Tell them you hope they come soon before all the freshly-baked chocolate chip cookies are gone... Tell them you hope they come soon before all the freshly-baked chocolate chip cookies are gone…

]]> By: Forrest http://wanderingeyre.com/2006/05/25/does-it-speak-klingon-or-is-it-just-me/#comment-1579 Forrest Thu, 25 May 2006 18:23:08 +0000 http://wanderingeyre.com/2006/05/25/does-it-speak-klingon-or-is-it-just-me/#comment-1579 No, no, you're right - it IS a general laziness (don't we all suffer from it?) AND the assumption that everyone outside of IT is totally ignorant of computers. "If they aren't ignorant of computers, then why are they not working in IT?" seems to be the train of thought. No, no, you’re right - it IS a general laziness (don’t we all suffer from it?) AND the assumption that everyone outside of IT is totally ignorant of computers. “If they aren’t ignorant of computers, then why are they not working in IT?” seems to be the train of thought.

]]> By: Jane http://wanderingeyre.com/2006/05/25/does-it-speak-klingon-or-is-it-just-me/#comment-1578 Jane Thu, 25 May 2006 18:07:14 +0000 http://wanderingeyre.com/2006/05/25/does-it-speak-klingon-or-is-it-just-me/#comment-1578 Oh, I know that they are actually working. I do love out IT guys. I do. I was just having a "moment." Still waiting on them though... I wonder if I set a cerfully designed trap... Oh, I know that they are actually working. I do love out IT guys. I do. I was just having a “moment.”

Still waiting on them though… I wonder if I set a cerfully designed trap…

]]> By: K.G. Schneider http://wanderingeyre.com/2006/05/25/does-it-speak-klingon-or-is-it-just-me/#comment-1577 K.G. Schneider Thu, 25 May 2006 17:13:01 +0000 http://wanderingeyre.com/2006/05/25/does-it-speak-klingon-or-is-it-just-me/#comment-1577 In all fairness, it's remarkable how many people DON'T reboot before calling IT, and how magical that reboot is on a Windows-based PC. You are a smart person who will exhaust all avenues before calling IT. There are some people who have trouble understanding that the person staring at a server screen in a back room may be doing real work, and isn't just waiting around to help restore their Windows taskbar for the umpteenth time. When I call Dell and they tell me to reboot, I just reboot, even if I rebooted eighteen times before calling. It gives us time to chat about things and get cozy. It could be they are blowing you off--but it could also be that they've established this procedure to serve everyone better. Just a thought! In all fairness, it’s remarkable how many people DON’T reboot before calling IT, and how magical that reboot is on a Windows-based PC. You are a smart person who will exhaust all avenues before calling IT. There are some people who have trouble understanding that the person staring at a server screen in a back room may be doing real work, and isn’t just waiting around to help restore their Windows taskbar for the umpteenth time.

When I call Dell and they tell me to reboot, I just reboot, even if I rebooted eighteen times before calling. It gives us time to chat about things and get cozy.

It could be they are blowing you off–but it could also be that they’ve established this procedure to serve everyone better. Just a thought!

]]> By: ranger http://wanderingeyre.com/2006/05/25/does-it-speak-klingon-or-is-it-just-me/#comment-1576 ranger Thu, 25 May 2006 16:10:00 +0000 http://wanderingeyre.com/2006/05/25/does-it-speak-klingon-or-is-it-just-me/#comment-1576 I think it is simply their auto-reply. I think it is simply their auto-reply.

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