Harp. Harp. Harp. Libraries are a service industry. We serve customers. Blah blah blah. You have heard me say this a lot. For your veiwing variation, I give you Blog About Libraries‘ Twenty Points on Excellent Customer Service.
If you don’t like helping people- all kinds of people- then don’t enter a service profession.
The list is great. Actually, I am going to print it and put it on my door.